Orders

Don't worry - we'll do it for you. Our algorithm takes all the guesswork out of make-up. We will accurately analyse your complexion and produce a shade that is the perfect colour match to your skin. 

Once you place your first order in our store, we will send you a complexion analysis kit. Use the kit to send us a selfie, then our algorithm will analyse your complexion and formulate your chosen product in your perfect shade.

With your first order, you will receive a complexion guide containing comprehensive details of your complexion analysis. You can use your guide to learn about the colours within your skin and how to celebrate them with make-up.  

Once we have analysed your skin, we save your results so that the next time you shop with us, you can pick any product in our store, and we will send it to you in your perfect shade instantly!  

Shipping

Yes! You will be provided with order tracking information by email.

You should receive your customised makeup within 2 weeks of placing your order. Click here to see our shipping information.

We charge a flat rate for our express priority shipping service, depending on whether your address is inside or outside of Europe. Click here to see our shipping rates.

Mayen currently delivers to addresses within Switzerland, EU, USA, Norway, Iceland and Liechtenstein.